Support gen stick

Can I get a refund if I don't like the product?

Yes, you can. As long as you return us within 30 days upon arrival of your product you can get a complete refund.

Are you trusted? How do I know if my private information is secure with you?

Absolutely! Yes, we are verified and trusted. We accept credit cards, PayPal, Apple Pay, etc. Also, we have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle-free, we want to ensure your purchase is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card. 

How do I track my package?

We provide our customers with a tracking number after their purchase has been processed which can be tracked through our website. Do note that it takes 1-2 days for the tracking information to be updated.

I did not get a tracking number, what do I do?

Once your order has been completely processed, we will email you a tracking number (typically within 1-2 days of your purchase). If you did not get a tracking number after 3 days of your order you can simply contact us at  our website.

How long does it need to be heated for smoking?

It should be heated until the vibration of the device

Why is the smog small in the begining?

The smog is small in the process of heating. The temperature will gradually rises and the smog will also increase. This is a kind of temperature protect.

How long can a stick be used?

A stick can be smoke 15-18 puffs,and about 4 minutes using time.

Why does the red light flashs in the using process?

Device failure,maybe there is fault with the battery and the heating plate.

Can the device be charged in the using process?

No,it will damage the battery and heater.

Why is the smoke resistance large and the smog small?

First, please check if the sticks are uneven heated as dampened;Then the different devices,the temperature and the smog will be different.What's more, the excessive smog is not convenient for using.

Can Genmist bring a real smoking feeling like traditional cigarettes?

Yes, Genmist can bring a different smoking feeling to smokers.It can satisfy the nicotine needs of smokers but with no tar,which makes it healthier than traditional cigarettes.

After the sticks are finished,how to get it out?

Lightly push the upper part of the device, and rotate the stick,then pull it out. If the heater are plate shaped, please don’t rotate the sticks, or it will damage the heater.

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