FAQ

Yes, you can. As long as the product is not consumed and you return to us within 14 days upon arrival of your product you can get a complete refund.


Absolutely! Yes, we are verified and trusted. We accept credit cards, PayPal, Apple Pay, etc. Also, we have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle-free, we want to ensure your purchase is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card.

We provide our customers with a tracking number after their purchase has been processed which can be tracked through our website. Do note that it takes 1-2 days for the tracking information to be updated.

Once your order has been completely processed, we will email you a tracking number (typically within 1-2 days of your purchase). If you did not get a tracking number after 3 days of your order you can simply contact us at  our website.

We only sell to 18+ in the UK: We only accept orders from people aged 18 years or over to a registered postal address in the UK or Europe.
Debit/credit card required: In order to place an order, you must be the holder of a valid debit/credit card and provide the details (please see clause 10 Creating an Account below).
Ordering process: You may place an order for a Product via our online order process on the Website. The Website contains instructions on how to complete the order process and check and amend any errors before submitting your order to us. At the end of the order process you will be asked to provide payment through the on-line payment facility. Your order will be submitted to us when you click on the "Pay Securely" button at the end of the order process. Your order represents an offer to us to purchase a Product.
Taking payment: By placing an order, you authorise us to immediately charge your payment card for the purchase price and we are entitled to rely on your placing of an order as an instruction to us to take your payment.
If we cannot accept your order: If we are unable to accept your order, we will inform you of this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

 

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