Shipping Policy



1.1. Delivery Address: Delivery of a Product will only be made to a postal address. We do not ship to addresses.

1.2. Delivery cost and method: All Products that you order will be sent and delivered to the shipping addresses you filled in by Royal Mail or other carriers not Signed depending on the countries and regions, which has an anticipated delivery of 3-10 working days. We offer free shipping on all the nicotine pouch and heatsticks products worldwide.

1.3. When we will provide the Products: We will indicate our estimated dispatch timings on the Website. Please note that the dispatch timings indicated on the Website are estimates only.  The timings are not guaranteed times. We will send you an email confirming when your Product has been dispatched which will be within 30 days after the date on which we accept your order.

1.4. We are not responsible for delays outside of our control: If our supply of the Products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. However, if you have not received your Product within 5 working days of the date we confirm dispatch, please notify our customer services team who will investigate on your behalf.

1.5. When you become responsible for the Products: The Products will be your responsibility once they have been delivered to the address indicated in your order.

1.6. When you own the Products: You will own the Products once we have received payment from you in full.

1.7. If you are not at home when the Product is delivered: If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.

1.8. If you do not re-arrange delivery: If you do not re-arrange delivery or collect the Products from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

1.9. Reasons we may suspend the supply of Products to you. We may have to suspend the supply of a Product in specific circumstances and in which case we will contact you. 

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